Refund Policy

HMD Group is committed to maintaining transparency and fairness in all transactions. This Refund Policy outlines the terms under which refunds may be requested and processed.
Eligibility for Refunds
Refund requests will be considered only if submitted immediately after placing the order and before the commencement of work.
Once a service has been initiated, delivered, or partially completed, the order becomes non-refundable.
Non-Refundable Services
The following are strictly non-refundable:
Digital products and downloadable materials
Customized or tailored services
Consultancy, advisory, and professional service fees
Services delivered through digital platforms or online access
Refund Approval Process
All refund requests are subject to review and approval by HMD Group.
Approval depends on the nature of the service, stage of execution, and contractual terms.
Refund Processing Time
Approved refunds will be processed within 7–14 business days.
Refunds will be credited to the original mode of payment only.
Cancellation Reference
Refunds are governed in conjunction with HMD Group’s Cancellation Policy and Terms & Conditions available on this website.
Policy Modifications
HMD Group reserves the right to amend or update this Refund Policy at any time without prior notice. Changes will be effective upon publication on the website.