Shipping Policy

HMD Group provides primarily digital products and service-based solutions. This Shipping Policy explains how deliverables are provided to our clients.
Digital Delivery
Most products and services offered by HMD Group are delivered digitally.
Delivery may include email communication, secure file sharing, cloud access, or platform-based deployment.
Digital delivery timelines are defined in the service agreement, proposal, or invoice.
Physical Delivery (If Applicable)
Physical materials, documents, or hardware (if any) will be shipped only when explicitly agreed upon in writing.
Shipping charges, delivery timelines, and courier details will be communicated in advance.
HMD Group is not responsible for delays caused by courier services, customs clearance, or unforeseen circumstances.
Delivery Timelines
Estimated delivery timelines vary based on project scope and service type.
Delays caused by incomplete client inputs, approvals, or third-party dependencies will not be considered a breach of service.
Shipping Address & Accuracy
Clients are responsible for providing accurate delivery and contact details.
HMD Group shall not be liable for delivery issues arising from incorrect or incomplete information.
Damaged or Lost Shipments
In case of physical shipments, clients must notify HMD Group within 48 hours of receipt if any damage or loss is identified.
Resolution will be handled on a case-by-case basis with the courier partner.
International Delivery
For international shipments, customs duties, taxes, or import charges (if applicable) are the responsibility of the client unless otherwise agreed.
Policy Updates
HMD Group reserves the right to modify this Shipping Policy at any time. Updates will be effective immediately upon posting on this website.